Call us on 01361 810304
At Border Embroideries we only accept returns that are faulty or incorrectly sent however, there are some exceptions. Please contact us on the details below to find out if your items are eligible to be returned:
T - 01361 810304
Once you have contacted us, if your return is eligible, please enclose a note in the package along with your returned items.
Each item must be in its original packaging (complete with barcode and item description label). Unless faulty, returns are only accepted if the garments are unworn and unmarked with your child's name. Labels must still be attached to garments.
Package the item(s) in a suitable manner for Royal Mail deliveries and address it to the following:
Border Embroideries Returns,
Unit 1 Duns Rd Industrial Estate,
We recommend that you send your parcel via royal mail and you request a proof of certificate as we cannot be held responsible for items that fail to reach us without a proof of posting receipt.
We will endeavour to process all Refunds within 10 days of receipt however at busier times such as Back to School please allow up to 28 working days.
You will be notified by e-mail as soon as the Refund has been processed.
Terms and Conditions
You can shop in confidence knowing that you can return your items within 14 days. In the interest of hygiene, we are unable to offer refunds on gum shields or underwear (inc socks) Border Embroidereies reserve the right to refuse a refund or exchange if we believe that the item has been worn or soiled through being incorrectly laundered, stained, damaged or torn by the wearer. Refunds will be credited by your original method of payment and will be processed within the 28 day processing period set out by Border embroideries.
Refunds on goods are subject to them being returned back in a saleable condition, or in the event of faulty goods, subject to inspection and agreement by Border Embroideries.
In the unlikely event you receive a faulty or damaged item, we ask you to email email@example.com within 10 days of delivery so that we can help to resolve the matter.
Border Embroideries will not be held liable for any lost or damaged parcels that are being returned to the warehouse In the unlikely event that you receive items which were not what you ordered, which are damaged, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the items in question provided that you notify us of the problem by Email to firstname.lastname@example.org within 3 working days of delivery of the goods and return them to us, if we request you to. This does not affect your statutory rights.