FAQ's 


Do I have to order online?

We can only accept orders from a parent via the website. If you cannot order via the website you will have to contact your school and ask them if they will place an order directly with us.


How do i know if you supply my school?

All the schools we supply online are listed in the schools category at the top of the page. If your school if not listed online we may still supply it through one of our BE Schoolwear stores or through our Direct to School order form service.


When will I receive my order?

Web orders with Home Delivery selected are guaranteed to be delivered within 14-21 days of placing the order. On average orders are delivered within 10 days*.

Web orders with Free Delivery to the school selected, placed on or before the 21st of the month, are gauranteed to be delivered to the school by the 28th of the Month*. Any orders placed after the 21st of the month are garuanteed to be delivered by the 28th of the following month.

 *Please note that dates & time scales may change due to school holidays and high demand. We will try our best to inform you on the website before you checkout. 

To view our full delivery and shipping policy please click here


Can I return personalised items?

Items purchased which have been embroidered or printed for a specific school or pupil can only be returned if faulty or incorrectly sent, however there are some exceptions. To view our full returns policy please click here


I can't find my school. How can I add it?

We need permission from your school before we can create an online ordering page with your embroidered uniform. If your school is not listed, please click here and once we have confirmation from the school we will have the page live within a few days. 


Can I change my order?

We are able to change your order at any time before it is dispatched. However, if the item for your order has already been embroidered you may need to pay a cancellation fee. To change your order or for further information please contact us.


Who do I contact about my order?

If you have any queries regarding your order please click here to contact our Head Office.


What size should i order?

To see our list of size guides please click here.


Can I return items i've ordered online to a BE Schoolwear store?

Items bought online that are also in one of our BE Schoolwear stores can be swapped for an alternative size of the same item, which no price change. We cannot refund any items that are not stocked in store. Please contact us to find out more.


How long does it take to receive my refund money?

It normally take 3-5 working days for the amount to be cleared in to your bank account.