Returns 


You can shop in confidence knowing that you can return your items within 28 days. In the interest of hygiene, we are unable to offer refunds on gum shields or underwear (inc socks) BE Schoolwear reserve the right to refuse a refund or exchange if we believe that the item has been worn or soiled through being incorrectly laundered, stained, damaged or torn by the wearer. Refunds will be credited by your original method of payment and will be processed within the 28 day processing period set out by BE Schoolwear.

Refunds on goods are subject to them being returned back in a saleable condition, or in the event of faulty goods, subject to inspection and agreement by BE Schoolwear.

In the unlikely event you receive a faulty or damaged item, we ask you to email info@border-embroideries.co.uk within 10 days of delivery so that we can help to resolve the matter.

BE Schoolwear will not be held liable for any lost or damaged parcels that are being returned to the warehouse. In the unlikely event that you receive items which were not what you ordered, which are damaged, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the items in question provided that you notify us of the problem by Email to info@border-embroideries.co.uk within 3 working days of delivery of the goods and return them to us, if we request you to. This does not affect your statutory rights.


 

Non Embroidered Returns

If you are not happy with your non embroidered item we supplied we have a no quibbles return policy. Items can be exchanged for a different size or simply refunded if returned in the original packaging unused within 28 days. To download a returns form click HERE.

Returns should be sent to:

Returns Department
BE Schoolwear
Greenlaw
Duns
Berwickshire
TD10 6XJ


Embroidered Returns

Items purchased which have been embroidered or printed for a specific school can only be returned if faulty or incorrectly sent, however there are some exceptions. To find out more if your items are eligible to be returned:

E: info@border-embroideries.co.uk

T- 01361 810304

Once you have contacted us, if your return is eligible, please download a returns form HERE.

Each item must be in its original packaging (complete with barcode and item description label). Unless faulty, returns are only accepted if the garments are unworn and unmarked with your child's name. Labels must still be attached to garments. Items can only be returned within 28 Days of purchase.

*ADULT SIZED GARMENTS PURCHASED FOR WITH A PRIMARY SCHOOL OR NURSERY  LOGO CANNOT BE RETURNED UNLESS FAULTY.

Returns should be sent to:

Returns Department
BE Schoolwear
Greenlaw
Duns
Berwickshire
TD10 6XJ

Please enclose a copy of your returns form in the package. We recommend that you send your parcel via royal mail and that you request a proof of postage certificate as we cannot be held responsible for items that fail to reach us without a proof of posting receipt.

We will endeavour to process all Refunds within 10 days of receipt however at busier times such as Back to School please allow up to 28 working days.

You will be notified by e-mail as soon as the Refund has been processed.