Returns, Refunds & Exchanges for School Uniform, Teamwear & Embroidered Items
If your order number begins with SW-0003, it means your purchase was made on our previous website. To arrange a return, please click here to contact our Returns Department. When submitting your request please provide as much detail as possible, this will help us process your return more efficiently.
Find full returns information for school uniform, teamwear, plain items, embroidered clothing, personalised products, faulty items and refunds. This page explains how to start a return, which items can be returned, how exchanges work and what conditions apply to online and in-store purchases.
Please note: Returns may take up to 28 days to process. If you need replacement items urgently, for example for back to school, we recommend placing a new order and returning the original items for a refund. We cannot guarantee replacement items will arrive in time.
How to Start a Return
All returns must be approved before items are sent back. Please do not post any items without an authorised return approval.
Important: Do not send items back without an approved return authorisation.
Returns & Exchange FAQs
Do you do exchanges?
- Online orders: Exchanges are only available in-store, if the item is stocked, and are at the manager’s discretion.
- In-store purchases: Items can be exchanged in-store within our returns terms.
Do you provide a returns label?
- Returns are at your own cost.
- We are not liable for lost or damaged return parcels.
- Returns labels are only provided for faulty or incorrect items.
I ordered before the deadline but the items do not fit
If you return and reorder, this is treated as a new order. We only guarantee orders placed before the original deadline.
Can I return items to a store?
Yes, you can use our stores as a drop-off point for returns.
Why is my refund less than expected?
If your original order qualified for free delivery, but your return takes the order value below that threshold, the original delivery cost will be deducted from your refund.
Plain Item Returns (Non-Embroidered)
Plain non-embroidered items can usually be returned within 28 days, provided they meet our returns conditions.
- Items can be returned within 28 days.
- Items must be unused and in original packaging.
- Items can be exchanged in-store or refunded.
Plain items not eligible for return
- Clearance items
- Items marked NON-RETURNABLE
Important: Do not send items back without approval.
Embroidered Item Returns
Most embroidered items can be returned, unless they fall into one of the restricted or non-returnable categories below.
Items not eligible for embroidered returns
- Items marked NON-RETURNABLE
- Sale or clearance items
- Personalised items with names or initials
- Leavers hoodies or trip hoodies
- Certain size and school logo combinations, in line with product restrictions
- Blazers with logos or braiding
- Specific school size restrictions including primary, nursery and high school items
- Items Adult size SMALL and larger with a Primary School logo on
- Items age 3-4 and smaller with a Primary School logo on
- Items age 9-10 and smaller for P7 / Senior Primary specific items
- Items Adult size SMALL and larger for P7 / Senior Primary specific items
- Items age 7-8 and upwards with a Nursery logo on
- All blazers with a Primary School logo on
- All blazers with braiding, Primary and High School / Academy
- Items age 9-10 and smaller with a High School / Academy logo on
- Items Adult Extra Large (XL) and above with a High School / Academy logo on
- Blazers sized 33” and below, 43" and above, and all odd sizes with a High School / Academy logo on (only sizes 34", 36", 38", 40", 42" are returnable)
- Personalised items with a name or initial(s)
- Occasion hoodies including all Leavers Hoodies and Trip Hoodies
Faulty Item Returns & Incorrect Orders
If your item is faulty or incorrect, please contact us before returning it so we can review the issue.
Email:
info@beuniforms.co.uk
info@beuniforms.co.uk
What to include:
Your order number and clear photos of the item and the fault
Your order number and clear photos of the item and the fault
Please note: All items are inspected. General wear and tear is not considered a fault.
Return Conditions for Refunds & Exchanges
To be accepted for return, items must meet the following conditions:
- Items must be unworn.
- Items must be unmarked.
- Items must be in original packaging.
- Labels must still be attached.
- Returns must be made within 28 days.
- Your returns form must be included inside the parcel.
We recommend using Royal Mail with proof of postage. We are not responsible for lost returns.
Refund Processing Times
- Refunds are usually processed within 10 days.
- During busy periods, returns may take up to 28 days to process.
- Refunds are issued back to the original payment method.
- You will receive an email confirmation once your refund has been processed.
Order Cancellation Information
If you need to cancel an order, please contact us before production begins.
Email:
info@beuniforms.co.uk
info@beuniforms.co.uk
Phone:
01361 810304
01361 810304
Please note: Orders that have been personalised cannot be cancelled.
Reporting Damaged, Missing or Lost Items
Any damaged, missing or delivery-related issues must be reported quickly so we can raise the issue with the courier where applicable.
- Issues must be reported within 4 days of delivery or collection.
- After this period, we may be unable to raise a courier claim.
Returns Terms & Conditions
- Returns are accepted within 28 days, subject to our returns conditions.
- No refunds are available on hygiene items such as gum shields, underwear and socks.
- Items must be in resaleable condition.
- We may refuse returns if items are worn, damaged or improperly washed.
- If free delivery was applied to the original order and your return takes the order below the free delivery threshold, the delivery cost will be deducted from your refund.