Delivery & Shipping 


COVID-19 UPDATE 6pm 19/05/2020 - Shipping from 1st June

First of all, we would like to thank all our customers for your continued support and understanding throughout these uncertain times, and we hope you are all keeping well.

All orders

We now have a small production team back in the factory, getting stock picked and embroidered for your online orders. Due to restrictions we are unable to get our full workforce back in, but we are following government advice closely and hope to welcome all staff back in the coming weeks.

With this reduced team of staff we currently have back, we will begin shipping our orders from the 1st of June. So all orders that have been placed before or during lockdown will begin being dispatched from this date. If your order is urgently needed for a date before the 1st of June, please get in touch with us at [email protected]

PLEASE NOTE: Due to COVID-19, DPD will be doing 'Contactless Delivery'. This means they will not be taking signatures for their own (and your) hygiene protection. Therefore, we will not be accepting any claims for signature disputes, and it is up to you to ensure you are readily available to receive the delivery. 

Schools, Clubs & Businesses

We now have our sales team working from home and they're available via email to deal with any current or new order enquiries you may have. Please contact them on:

Schoolwear & Leavers Hoodies: [email protected]

Teamwear & Workwear: [email protected]

Retail Stores

Following government guidelines our stores remain closed. Due to both schools and our stores being closed we are expecting an exceptionally large volume of web orders this summer. Can we please ask you to help us flatten the 'back to school' curve, by ordering online as soon as possible. This will give us the best chance to make sure all children have their uniform in time for back to school. Due to social distancing measures, our stores will not cope with the usual 'back to school' demand and we are potentially expecting a 1 in 1 out system and very long queues.

*Please note - To guarantee back-to-school delivery, online orders must be placed by Monday 20th July

To find your school, please click here

For help with sizing, please click here

Again, we will keep a close eye on Government announcements and will keep you updated as we know more on the stores opening.

This has been a challenging time for us all and we would like to personally thank all of our customers for their patience and understanding and wish you all the best for the summer ahead.

Best Regards,

Billy Smillie and Family

Managing Director

 

Web order queries - [email protected]

Teamwear/Workwear queries - [email protected]

Schools, Leavers Hoodies & anything else - [email protected]

 


Online Orders*

 

Online cut-off date for guaranteed back-to-school delivery: 20/07/2020

PLEASE NOTE: Due to COVID-19, DPD will be doing 'Contactless Delivery'. This means they will not be taking signatures for their own (and your) hygiene protection. Therefore, we will not be accepting any claims for signature disputes, and it is up to you to ensure you are readily available to receive the delivery. 

Embroidered Schoolwear Online Orders*

UK Delivery to Home

Delivery option:Home Delivery
Charge: £3.49 (Free on orders over £45.00) 
Order Placed: Anytime 
Guaranteed Delivery: Within 28 Days
Average Delivery: Within 14-21 Days

Plain Schoolwear Online Orders*

 

UK Delivery to Home

Delivery option:Home Delivery
Charge: £3.49 (Free on orders over £45.00) 
Order Placed: Anytime 
Guaranteed Delivery: Within 14 Days
Average Delivery: Within 5 Days

Embroidered Team/Club Online Orders*

 

UK Delivery to Home

Delivery option:Home Delivery
Charge: £3.49 (Free on orders over £45.00) 
Order Placed: Anytime 
Guaranteed Delivery: Within 28 Days
Average Delivery: Within 14 Days

All orders received for embroidered garments are made to order as we carry plain stocks and then embroider or print the logo as required.

We aim to deliver all home delivery orders to UK mainland addresses within 14 to 21 days (excluding bank holidays) of you placing your order. We aim to ship orders for non-embroidered items within a couple of days depending on stock levels.

Items supplied are subject to availability of stocks at the date of your order. If you are ordering more than one item, your order may be sent to you in instalments if certain items are out of stock. We will inform you as soon as we can if we are unable to deliver your order in the above timescales and you may agree an alternative delivery period or you may cancel the order. Sportswear and branded items may take longer depending on stock availability. In no event shall we be liable for any damages or penalty for any delay in delivery.

Once processed, all online orders are be sent out on a tracked delivery service. You will receive notifications from selected courier once shipped.

*The following post codes are not included:

HS1-9, IV40-51, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH41-44, ZE1-3


International Shipping

Please make sure you select the correct shipping country and post code at the checkout. You may need to contact us first before proceeding.

Our international shipping is based on a a parcel of 5kg. If your order exceeds this, or the cost of shipping is more than suggested, we may be in touch for an extra payment towards your shipping charges.


Direct to School Delivery

To find out about our Direct to School service delivery options please click here.